CIMB Bank Philippines continues to strengthen the security of its mobile banking app amid the rampant digital fraud concerns in the country, protecting customers’ accounts around the clock through multiple layers of security working seamlessly in the background.
According to a recent report by TransUnion, 72% of surveyed Filipino consumers were targeted by digital fraud attempts in the last five months of 2025. More than one-third also reported losing money to digital fraud from the past year, with the average reported loss amount reaching approximately PHP 50,000.
Fraudsters are likewise becoming increasingly sophisticated. The Philippine National Police noted that cybercriminals continued to evolve their tactics in 2025, with job and task scams, online loan scams, and impersonation scams among the most prevalent schemes being monitored.
To address the growing threat of financial scams, the Philippine government has strengthened its response through the Anti-Financial Account Scamming Act (AFASA), which mandates the Bangko Sentral ng Pilipinas (BSP) and financial institutions to better protect the public from financial cybercrime.
As a pioneer in digital banking in the country, CIMB Bank PH strengthens its resolve to enable its 10.6 million customers to bank safely and confidently though its mobile app. Beyond delivering a seamless digital banking experience, the Bank invests in advanced security technologies that safeguard customers’ accounts and personal information.
To protect their accounts, the Bank has top-notch fraud detection capabilities in place 24/7, making use of biometrics for logins, detection mechanisms, and telemetry to monitor and analyze app usage, alongside round the clock customer support to report unauthorized transactions.
With the constant threat of financial fraud, CIMB Bank PH remains committed to keeping customers SAFE through:
Secure access
CIMB Bank PH’s award-winning app has a built-in feature that allows customers to secure their accounts with additional biometric verification whenever there are changes to their profile or device. This first line of defense helps ensure only the actual account holder can get into their account, immediately detecting unauthorized access.
AFASA compliant
The Bank is also fully compliant with the BSP’s security standards, including protections under AFASA, which includes advanced money tracing capabilities to help keep accounts secure against the risk of online scams, fraud, and unauthorized transactions. The Bank monitors how, when, and where the app is being used in order to flag fraudulent activity.
Fraud detection & response
CIMB Bank PH uses artificial intelligence (AI) to identify patterns and potential threats in real time. This enables faster detection of unauthorized or suspicious transactions, allowing the Bank to take proactive steps to notify customers, investigate concerns, and help keep accounts secure.
Ease of contact
CIMB Bank PH’s customer care channels are available around the clock to provide timely support, ready to receive reports of unauthorized transactions. Customers can reach out to the 24/7 customer service team through the #CIMB (#2462) hotline or the Help Center on the CIMB Mobile app.
Beyond its AlwaysOn security framework, CIMB Bank PH also bolstered the security of its mobile app with the introduction of the new Money Lock and Emergency Lock features, giving customers greater control over the security of their account and improved protection against unauthorized transactions and online scams.
The Money Lock feature enables customers to set aside and lock a portion of their funds, making them inaccessible for online and digital transactions until they are securely unlocked. Customers can lock funds at any time and securely unlock them through a verification process, providing an additional layer of protection against unauthorized transactions while allowing customers to access their account whenever needed.
For situations requiring immediate security action, the Emergency Lock feature allows customers to instantly lock their entire account with just a few taps. Once activated, all transactions and account updates are temporarily suspended, helping prevent unauthorized access while customers secure their accounts. Customers can reactivate their accounts directly on the app simply by logging in, tapping the reactivation banner, and entering their MPIN.
These enhancements further reinforce the Bank’s commitment to providing customers with tools that strengthen account security, giving them the power to safeguard their hard-earned money themselves.
Beyond in-app innovations, CIMB Bank PH also continues to promote financial literacy through educational initiatives that equip Filipinos with the knowledge they need to stay vigilant against potential financial threats.
These efforts include financial literacy articles on timely topics such as basic money handling know-how, emerging online scam trends, fraud prevention tips, as well as financial education webinars in partnership with relevant industry resource speakers.
To know more about CIMB Bank PH, visit cimbbank.com.ph.
About CIMB Bank Philippines
CIMB Bank Philippines is a digital-only commercial bank committed to providing innovative, mobile-first digital banking solutions that empower Filipinos to move forward. The Bank has earned numerous accolades, including being named the #1 Bank in the Philippines in Forbes’ 2023 World’s Best Banks ranking, one of the World’s Top 100 Digital Banks and the Best Digital Bank in the Philippines for 2025 by The Asian Banker, and Best Digital Bank Philippines 2026 by the Global Banking & Finance Review Awards. Most recently, the Bank secured back-to-back Best Digital Bank nods from Alpha Southeast Asia and Asian Banking & Finance, bringing the count to 167 prestigious international awards.
Trusted by 10.6 million Filipinos and 4 million loan customers, CIMB Bank Philippines is part of the Malaysia-based CIMB Group, the 5th largest bank in ASEAN.
Read more about the bank’s products and promos on www.cimbbank.com.ph, as well as on its Facebook and Instagram pages.
Deposits are insured by PDIC up to P1 million per depositor. Regulated by the Bangko Sentral ng Pilipinas.
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