Epson Philippines marks 25th anniversary with top customer service recognition, strong business performance, renewed commitment to sustainability
Global technology leader Epson marks its 25th anniversary in the country with a recognition that acknowledges its excellent customer support in Epson Service Centers. Epson Philippines ranked first in Statista and Philippine Daily Inquirer’s Best Customer Service 2023 survey in the Home Goods, Consumer Electronics category. The recognition, based on an independent nationwide survey with over 11,000 participants, showcases Epson’s commitment to delivering exceptional support and assistance to its customers, with a focus on accessibility, communication, and professional competence . The Best Customer Service 2023 recognition highlights Epson’s dedication to providing outstanding customer experience.
“We are inspired by our customers’ confidence in us to keep pursuing service excellence,” said Masako Kusama, Epson Philippines President and Director. “This recognition inspires us to continue providing top-notch customer support and exceed expectations.”
Epson Philippines has experienced significant growth throughout the years, largely driven by its innovative and sustainable solutions, client-oriented approach, and dedicated staff members.
“At Epson, we leverage our efficient, compact, and precise innovations to effect positive and meaningful change in the world,” said Kusama. “We firmly believe that energy-saving solutions and space-saving innovations contribute to the improvement businesses’ operations and the protection of our environment.”
Epson Philippines has seen consistent year-over-year growth, driven by its continuous ink supply system (CISS) printers, CAD printers, projectors, scanners, and large format printers. The company’s focus on driving B2B transformation by leveraging on digital and streamlining operations has contributed to its success in the market.
According to the International Data Corporation (IDC), Epson dominated the market across various product categories in 2022, with a 51% market share for inkjet printers, 67% for ColorWorks printers, 36% for CAD, and 83% for photo printers. Epson also emerged as the top brand in POS printers, textile printers, scanners, and high brightness projectors.
The company is targeting to increase its 8% year-over-year growth in 2022 to 12% in 2023.
Epson Philippines also remains strongly committed to pursuing a greener future. Epson’s dedication to both local and global environmental preservation is evident in its various initiatives and achievements. Achieving its global commitment to shift to renewable energy across all manufacturing sites ahead of the 2023 deadline, the company’s manufacturing plant in Batangas transitioned to geothermal and hydroelectric power in 2021.
Additionally, the company’s product range is designed to help reduce environmental impact through its heat-free technology which enables its printers to consume less electricity compared to laser printers, while its high-capacity ink tanks improve operational efficiency.
“Guided by our global aspirations, we have placed sustainability at the heart of our business. Sustainability is a key priority for Epson, and this is reflected across all aspects of our business,” shared Kusama. “The realization of our goal cannot be achieved by Epson employees alone. It requires empathy and shared purpose among our customers, partners, and society.”
Epson Philippines has also forged strategic partnerships with organizations like WWF-Philippines to address pressing environmental issues and contribute to a green future. Through projects focused on mangrove conservation and restoration, climate change education, and sustainable food production systems, Epson and WWF-Philippines aim to protect the country’s rich biodiversity and empower local communities.
Through these initiatives, Epson Philippines is dedicated to laying the groundwork for a low-carbon society and educating the public for longer-lasting impact.
“With our consistently strong business performance, unwavering commitment to sustainability, and customer service recognition, I believe Epson Philippines is poised to continue leading the way in the technology industry,” concluded Kusama.