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Cebu Pacific issues reminders on relief cargo and air travel this peak Holiday season

Cebu Pacific (CEB) is now focusing on transporting relief goods to provinces devastated by Super Typhoon Odette (Rai), as it works toward stabilizing its operations in the aftermath of the cyclone.

CEB has started transporting relief goods on the night of December 18 to Cebu and has been mounting humanitarian flights to bring home stranded individuals from provinces that were greatly affected by the typhoon which lashed the Visayas-Mindanao areas last week.

“We have been getting numerous requests to ship relief goods to areas hit by Odette. We are doing our best to accommodate all requests to help the provinces and communities which need supplies,” said Michael Ivan Shau, Cebu Pacific Chief Corporate Affairs Officer.

To inform the public on the kind of relief goods that are safe to carry by air and how to properly pack these, here are some guidelines.

The following items are NOT ALLOWED due to safety and logistical concerns:

  1. Genset – Its content is considered as a Dangerous Good. Even if the genset is empty, CEB is unable to accept due to safety provisions and concerns on possible traces of oil and gas. If no traces of fume, the item may be accepted in general cargo.
  2. UPS (Uninterruptible Power Supply) – not allowed
  3. Power Banks – not allowed in check-in and cargo
  4. Live Animals, Seafood, Fruits, and Vegetables – CEB does not encourage shipping during this period due to logistical constraints to and from the destination.


The following items are ALLOWED, on the conditions indicated below:

  1. Rubbing Alcohol (isopropyl or ethyl) – Flammable liquid so the airline cannot accept those if not from Cebu Pacific certified shippers or forwarders.
  2. Solar Panel – May contain hidden dangerous goods (radionucleotides or chemicals). These cannot be accepted if not from Cebu Pacific certified shippers or forwarders
  3. Drinking Water – Jugs of 6L or 5 gallon or 1 gallon should be in boxes so the staff can stack them properly and safely in the cargo space. Bottled water should be packed in boxes too.
  4. Rice – sacks of rice should be in boxes or jack wrapped prior to delivery at the cargo warehouse
  5. Clothing – clothes should be packed in boxes
  6. General Grocery Items– should be packed in boxes
  7. Frozen Meat – Frozen pork and pork products are prohibited by Cebu province. Frozen beef, chicken and beef products are allowed but subject to BOQ requirements.
  8. Medicines/Vitamin Supplements – Over-the-counter medicines, prescription medicines and vitamins carried by passengers are allowed. If intended for cargo, please coordinate with Cargo Sales for documentation requirements.


For other concerns regarding shipment of relief items and other goods intended for cargo, you may contact: cargocare@cebupacificair.com.


As air travel continues to pick-up this week, Cebu Pacific (CEB) and Cebgo appeal for the understanding and patience of passengers as safety remains our priority. Here are the reminders:

  1. Do not proceed to the Airport without a confirmed booking 

As the situation remains fluid, passengers are advised to only go to the Airport if your flight is confirmed.

  1. Allot ample time for security inspection, check-in, bag drop and other pre-departure requirements

Passengers with flights during this peak travel period are encouraged to be at the airport at least three (3) hours before departure for domestic flights, and four (4) hours for international flights.

  1. Ensure travel requirements are complete before proceeding to the Airport 

Always check if your destination requires certain documents prior entry. Visit the CEB website for the most updated information.

  1. Check-in online – whether on the CEB mobile app or website

Online check-in is available from seven (7) days up to one (1) hour before scheduled time of departure for domestic flights, while international fliers may check-in up to four (4) hours before their scheduled departure.

Guests flying out of select domestic destinations (Manila, Davao, General Santos, Bohol, Iloilo, and Zamboanga) are encouraged to self-tag their check-in luggage prior to proceeding to counters for bag drop.

  1. Bring only one hand carry item on board 

Hand carry must not exceed 7kg in weight and with dimension of up to 56cm x 36cm x 23cm. This dimension includes most wheeled cabin bags and backpacks which fit in the overhead bins.

Adult passengers traveling with infants may carry-on ONE additional bag containing baby food and necessities, aside from their allowed hand-carry baggage.

Assistive or medical items such as walking canes, foldable walkers; as well as items purchased inside the airport (airside) are ON TOP OF the hand-carry baggage allowance for each passenger.

If needed, conveniently purchase additional baggage allowance through CEB’s “Manage Booking” portal.

  1. Wear face masks at all times 

Guests without masks may be denied entry. Face shields are optional.

  1. Input own contact details on booking

Guests are advised to update contact details on their bookings to ensure pre-flight reminders, flight changes, and the like are received in a timely manner.


All check-in counters close one (1) hour before the scheduled time of flights to ensure there is ample time for all necessary pre-flight proceduresBoarding commences 45 minutes before the scheduled departure.  

Fly safely and travel responsibly with CEB for #MoreSmilesAhead.

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