Home Credit Philippines (HCPH) is encouraging customers to reach out early if they encounter payment difficulties, underscoring the company’s continued commitment to responsible lending and customer care.
Through its Payment Support Program, Home Credit works with customers experiencing temporary financial challenges to explore practical repayment arrangements suited to their situation. The program is a standing support service available to all customers and forms part of the company’s broader approach to helping Filipinos maintain financial stability throughout their loan journey.
Whether dealing with medical expenses, employment transitions, or unexpected family needs, customers may coordinate directly with Home Credit representatives to discuss available options designed to keep repayment plans manageable.
In 2025 alone, more than 30,000 customers accessed Home Credit’s payment support services, reflecting growing awareness of the importance of early communication in managing financial obligations.
“Behind every payment is effort and commitment,” said Wojciech Krotoszynski, Head of Collections at Home Credit Philippines. “Our role is to listen, understand our customers’ situations, and work with them to find solutions when circumstances change. When customers reach out early, we are better able to support them and help them stay on track.”
Home Credit emphasizes that seeking assistance early can help prevent temporary financial challenges from becoming more difficult burdens. By coordinating proactively, customers may:
- Discuss flexible payment arrangements for a defined period
- Maintain alignment with their longer-term financial plans
- Identify practical repayment solutions with company support
Customers who wish to learn more about payment assistance options may contact Home Credit through:
- Our official Home Credit website at www.homecredit.ph
- Official customer support channels
- Verified company representatives
As one of the country’s leading consumer finance providers, Home Credit Philippines continues to strengthen programs that promote responsible borrowing, financial resilience, and accessible support for Filipino customers.
About Home Credit
Home Credit Philippines is the leading consumer finance company in the country, backed by Bank of Ayudhya Public Company Limited (Krungsri), the fifth largest bank in Thailand, and Security Bank Corporation, one of the most trusted and leading universal banks in the Philippines.
Now in its 12th year, Home Credit has served over 12 million Filipinos and financed more than ₱400 billion worth of loans through a diverse portfolio that includes installment financing, cash loans, credit cards, and Qwarta, a virtual spending limit.
Registered with the Securities and Exchange Commission and regulated by the Bangko Sentral ng Pilipinas, Home Credit continues to drive financial inclusion by expanding access to credit and transforming the consumer finance landscape. The company was named Best Finance Company of the Philippines in 2024 by the Asian Banking & Finance (ABF) Retail Banking Awards.
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