Xiaomi opens its first Exclusive Service Center in the Philippines
MANILA, Philippines – Global technology leader Xiaomi recently inaugurated its first exclusive service center in the Philippines as part of its commitment to ramp up its after-sales program in the country.
Located at the ground floor, Serendra Wing of Market! Market! in Bonifacio Global City, the Xiaomi Exclusive Service Center aims to provide its customers VIP treatment and a seamless experience, starting from the purchase of the products and up to the time after-sales support for the gadgets are needed.
“The unwavering support of Xiaomi fans has been a crucial factor in our growth this year and we want to make sure we continue to deliver the best possible experience for them when it comes to their needs. The opening of this new exclusive center signals the start of more innovation when it comes to our customer service that we are aiming to bring to more Xiaomi fans nationwide,” shared Joel Salera, Xiaomi Philippines Service Manager.
This year, Xiaomi expanded its aftersales touchpoints, growing from 10 service centers last year to opening 20 more sites nationwide; plus appointing 10 additional authorized service centers to support Xiaomi TV products. Furthermore, the Xiaomi Contact Center was established earlier this year to service customers in the Philippines and the Americas.
Xiaomi customers can look forward to more upcoming customer service initiatives as Xiaomi Philippines will continue to strengthen after-sales service support. The company is looking to expand its customer service facilities next year by adding another Exclusive Center to support mobile, Artificial Intelligence of Things (AiOT), and ecosystem products.
They will also be launching Xiaomi’s online customer service portal that will provide chat support with customer representatives and will allow them to check the status of their ongoing repairs; plus more exclusive service centers to open across key central cities in the country.
Customers who wish to avail of any after-sales services can simply drop by the Exclusive Service Center or any authorized providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk. A Xiaomi representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order claim upon validation of their case. For minor concerns, Xiaomi customers can expect their gadgets within less than a day, while it might take a couple of days for more complex cases.
Enjoy exciting Xiaomi Holiday Promos
Aside from upgraded customer service, Xiaomi fans can also avail Xiaomi’s All I Want for Christmas promo where they can get an exclusive and adorable Mi Bunny plushie along with more awesome freebies when they purchase the Xiaomi 11T Series, Xiaomi 11 Lite 5G NE, Mi 11 Lite, and the Xiaomi Pad 5 from November 13, 2021 to January 14, 2022.
Under this promo, the Xiaomi 11T with its high-resolution triple camera will be available for only PHP 21,990 for its 8GB+128GB variant and PHP 24,990 for its 8GB+256GB variant. Buyers can get a free speaker, eco bag and an adorable Mi Bunny!
Meanwhile, the refreshed ultra-slim and featherweight Xiaomi 11 Lite 5G NE with its 6.55” AMOLED DotDisplay, 10-bit TrueColor support, and Dolby Vision® as well as ultra-fast connection, 4,250mAh battery, and 33W fast charging, is available in 8GB+128GB for only PHP 18,990 and comes with a free eco bag and a Mi Bunny.
Those looking for substance and style in one package will be able to get the Mi 11 Lite for only PHP 14,990 for the 8GB+128GB storage variant and it comes with a free Mi Bunny and handy tote bag.
Finally, customers can get their hands on the versatile Xiaomi Pad 5 for only PHP 17,990 for the 6GB + 128GB variant and PHP 19,990 for the 6GB + 256GB variant. This portable workstation is packed with premium features that’ll boost your productivity such as an 11-inch WQHD+ 120Hz display and large quad speakers for louder, and crisper sound. Under this promo, it also comes with an awesome magnetic case for the Xiaomi Pad 5.
For more details about Xiaomi and any aftersales concerns, customers can get in touch with the Xiaomi Toll-free Contact Center at (PLDT/SMART): 1-800-1312-0048 or (GLOBE): 1-800-8386-5529, email addresses: firstname.lastname@example.org or email@example.com or check the official website: mi.com/ph/service/repair.
About Xiaomi Corporation
Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.
Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.
Xiaomi is one of the world’s leading smartphone companies. The company’s market share in terms of smartphone shipments ranked No. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of June 30, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world. In August 2021, the company made the Fortune Global 500 list for the third time, ranking 338th, up 84 places compared to 2020.
Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.