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OPPO pioneers consumer experience innovation with first-ever 1-Hour Flash Fix

JULY 2019 – PHILIPPINES – OPPO remains committed to its promise of providing excellent customer service experience to both new and loyal customers in the Philippines and abroad with the 1-Hour Flash Fix program that gives customers the quickest smartphone repair and consultation, all in less than one hour. The service is open to 3 OPPO Service Centers locally: via walk-in or online appointments in SM North EDSA and SM Manila, while SM Marikina currently accepts walk-ins only.

1-Hour Flash Fix, hassle-free customer service

The 1-Hour Flash Fix service is a fast fix service program that guarantees quick and excellent repair services by OPPO-certified technicians in any OPPO service center in the Philippines. Special compensations await should it reach beyond the guaranteed one-hour service coverage: specifically, customers will instantly receive OPPO merchandise items through a computer-based freebie roulette game. Merchandise selections include OPPO signature umbrellas, OPPO pens, micro USB cables, OPPO earphones, and VOOC Charge powerbank.

The 1-Hour Flash Fix is free of charge, unless your smartphone requires replacement or new internal parts installed. If the smartphone is still covered by the warranty and the damage is not caused by negligence, it will be repaired and changed for free.

“OPPO will always prioritize its customers’ satisfaction as we continue to be one of the leading smartphone brands in customer sales worldwide. The 1-Hour Flash Fix program aims to make OPPO smartphone repair service and consultations more convenient with lesser waiting time while observing superior quality service,” OPPO Philippines Director of Customer Service Kent Zhang shared.

OPPO has the most branches that offer customer service managed directly by the brand. There are currently 3 OPPO service centers offering the 1-Hour Flash Fix program, but the company aims to make it more accessible by preparing to include the 20 remaining OPPO service centers nationwide, as well as the 30 OPPO concept stores.

Furthermore, OPPO recently introduced OPPO Service, a mobile application that allows users to check the repair prices of OPPO smartphones, locate nearby stores and service centers, monitor repair processes, and do online consultations. Right now, the app is available on F9 units only, but OPPO will announce the availability of the OPPO Service on all the OPPO smartphones soon.

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