Grab’s Official Statement on the current Grab Food Shenanigans
Grab was kind enough to give their statement over the current problems that are surrounding Grab Food riders and the cancellations they have encountered. You can check that story about rampant cancellations on Grab Food orders HERE.
Read their statement below:
We are saddened by the issues surrounding unclaimed GrabFood orders circulating online.
To restate, GrabFood does not allow order cancellations once orders are placed by the delivery-partner at the merchant. The instances highlighted on social media posts are mostly due to customer NO-SHOWS, which constitute to only 0.01% of our total transactions.
Grab has a reimbursement policy in place, which allows delivery-partners to be fully reimbursed for all unclaimed orders. This reimbursement policy is made known to all delivery-partners upon activation on the platform.
As Grab continues to provide everyday services to many Filipinos, it also strives to maintain a platform that works for both for its customers and also its delivery-partners. For every customer no-show, the livelihood of a delivery-partner is affected – causing them to lose valuable time and daily capital.
Grab enjoins everyone to use its services responsibly – be mindful of orders placed and the effort that our delivery-partners put in to deliver your orders.
Grab continues to tighten its policies to curb this abusive behavior, and customers who exhibit abuse of our no-show policies will soon face account penalties, including possible account suspension.
Also, I am told that there’s no way that users can cancel their orders after the orders have been replaced. What do you guys think? Follow me on Twitter at @thefanboyseo for more tech news and updates